We have effective and efficient staff taking calls helping to ensure we deliver the right service at the right time for you.
RFT operations centre
Our specialist operations contact centre is staffed with dedicated, multi-skilled Call Handlers dealing with repairs, voids and materials to ensure an excellent all-round customer experience.
They are fully trained to make sure they identify the reasons for the query and pass the right information on to our Trade Operatives, who complete the necessary work, and to our Logistics Team to source the correct materials required.
Our Field App allows staff to easily update their work on-the-go. From accepting jobs to viewing materials available and ordering materials straight from their device. Ensures a quality service that customers deserve.
Our Resource Centre is equipped with experienced schedulers and an advanced technology system to enable a streamlined process for booking jobs and building itineraries.
We assign tasks to the right person – using our central skills matrix – and utilise mobile working technology for effective deployment of work.
This results in delivering work within budget, significant improvements in customer service and cost savings.
We use customer feedback to inform and develop our services. We also measure each part of the service for performance efficiency which helps us improve the way we work and act on areas that need development. This ensures that our team is always ready with the right skills to deliver an outstanding, value for money service.
Consultancy and support
Our first-hand experience of moving from an outsourced provider model to self-delivery has provided us with significant learning. With our method of continuous learning and improvement, we look at the whole system to drive out waste and duplication and make lasting improvements in service.
We would like to support you, using our experience and improvement method in mobilising and running repairs and maintenance services in the short, medium and long term, as your business requires.
Cost Effective Repairs
We can support you to deliver value, reduce costs, ensure compliance and improve service through high quality and cost-effective professional shared services.
We can help mitigate your organisation’s risk by offering training and development services that ensure statutory compliance, as well as specific support around the mobilisation of your service – crucial with a complex and busy set up of an in-house service.
We offer flexible support models that best work for your business
Compliance and training
We recognise it is important for staff to receive the right training and guidance to protect themselves, customers and the business.
We also understand that achieving compliance is essential.
RFT can help mitigate risk for you and your organisation, ensuring statutory compliance by offering certificated training courses.
We deliver tailor-made training to support your organisation’s needs; providing your teams with the skills to deliver changes and improvements to services whilst remaining compliant.
The training we offer includes:
- Asbestos Awareness, UKATA accredited
- Face Fit Testing and RPE, provided by Flagship Group
- PASMA Tower Use, Brittania accredited
If you would like a full list of training courses available and how we can work with you, please contact us.
We replenish van stocks specific to the type of repairs required for the trade and housing stock served. Wherever possible we deliver non-van stock materials from our Distribution Centres (where materials are procured at the best prices) to the site in time for the repair to be carried out.
As a result, we are able to cut down on time taken for Trade Operatives collecting materials – improving the efficiency of your service.
We are also committed to responsibly disposing of waste. We tailor our waste solution to the individual job to ensure the most appropriate and efficient solution is used.