Coronavirus Information

We continue to follow Government guidelines and our priority remains to support the most vulnerable and to ensure the safety of our customers, staff and communities.

Following the Government’s updated advice around the Coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services.

We have now put together a plan to increase the level of services we’re able to offer safely.

However, as we hope you can appreciate, we are currently working through a significant backlog and any new reports may take us longer to attend to.

If you have a pre-existing repair - you do not need contact us, we will contact you. However, if that repair becomes urgent, by posing a risk to any household members or your home, let us know and it will be marked as a priority.

We want to reassure you that we are taking careful and considerate steps to ensure both customers and staff are safe.

More information for Flagship Homes customers can be found by visiting the website.


We have complied with the Government's guidance on managing the risk of COVID-19.

We are a facilities, maintenance and repairs specialist with a growing offering of cleaning and grounds maintenance – working with housing associations, local authorities and businesses across the East of England.

We want to work with you to build services that can really bring benefits. By doing things right, delivering an outstanding customer service experience and adding value to each contract, we believe we are well placed to offer the right services for your business at the right cost.

We’re local, forward thinking, community focused, adaptable and have a great team of qualified specialists.

Watch our video which explains more about our history, what we do and why.

Delivering quality

We have highly skilled Trade Operatives across Norfolk, Suffolk, Cambridgeshire and Essex, and two distribution centres that hold the most frequently used stock. As a result, we can respond quickly to your needs, arriving with the right parts to complete a job on the first call. We have achieved three internationally recognised standards for how we operate. These ISOs reflect our high standards in Health & Safety, our commitment to reducing environmental impact and boosting customer satisfaction.

Our services

We provide repairs, refurbishment and facilities expertise as well as consultancy and support - all to suit your needs.

Work for us

We have over 300 staff, including tradespeople, field managers, operations, logistics and trade staff. We are always looking to employ the best people – highly motivated and skilled individuals.

We are passionate about growing our own talent and have a successful Apprenticeships Programme. Our skilled staff are keen to pass on their expertise to the next generation to make a positive difference to the sector we work in.

June 1

RT @_FlagshipHomes: We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can t…